For warranty OR service calls for major brands

Out of warranty? … click here for service companies

The most efficient way to arrange service under warranty is to contact the manufacturer of your product directly via their website or the numbers below

Please contact the importer / manufacturer below

Remember to have your SERIAL NUMBER, MODEL NUMBER & INVOICE NUMBER ready along with the problem you are encountering.
Note that all warranty work is only covered DURING NORMAL WEEKDAY HOURS, 9 TIL 5 PM. work outside of these hours is chargable at overtime rates, and call out fees DO APPLY.
Hospitality Design is not responsible for warranty charges or loss of product.

You may also require the appropriate warranty form, these forms can be downloaded from the Service Agent’s Website.

To avoid needless service and undue inconvenience, check the following points before you lodge a service request.
  Instructions It is essential that you carefully read supplied instructions. This will ensure that any of the problems you encounter are not caused by misreading or incorrectly following directions. Note: A charge will be made for a service-person’s visit if found that a machine is functioning correctly.  This charge will also apply during warranty periods.
  Power Make sure the power cord or plug has not been damaged.  Is power available at the power point?  Check by connecting another appliance, such as a lamp or other products that you know that are working, to the power point.
  Overheating Some appliances have built in over-temperature cut-out switches for protection. Ensure that you let the unit cool down before depressing the reset switch.
  Refrigeration Refrigerator and freezer units of all types must have condenser filters cleaned regulary.  Check that they are clean before lodging a service request.
Brand Service Agent Contact Number
3Monkeez 3Monkeez 9357 6562
Albany Refrigeration Albany Refrigeration 9500 9022 or AH 9509 4648
Baron Scots Ice 03 3998 3071
Belevue FED 1300 887 055
Blue Seal Moffat 1800 622 216
Brema Comcater 1800 810 161
Bromic Bromic 1300 276 642
Cenetaur Skope 1800 121 535
Classeq Classeq 02 9643 7270
Cobra Moffat 1800 622 216
Comenda Comcater 1800 810 161
Crown Crown 03 3739 6966
Cullinaire Stoddart 1300 307 289
Dean Comcater 1800 810 161
Electrolux Stoddart 1300 307 289
Eswood Eswood 9372 6577
Ewater Ewater 0400 181 182
Fagor Fagor 02 9984 7533
FED FED 1300 887 055
Frymaster Comcater 1800 810 161
FSM FSM 9933 4555
Garland Comcater 1800 810 161
Gasmax FED 1300 887 055
Goldstein Goldstein 9372 6577
Hobart Hobart 1800 462 278
Pegasus Skope 1800 121 535
Rational Comcater 1800 810 161
Renova Scots Ice 03 3998 3071
Roband Roband 1800 268 848
Scotsman Scots Ice 0421 061 289
Simply Stainless Stoddart 1300 307 289
Skope Skope 1800 121 535
Thermatech FED 1300 887 055
Trueheat Comcater 1800 810 161
Waldorf Moffat 1800 622 216
Boiling Billy Wiffen  5248 7072
Williams Williams 1800 338 148
Winterhalter Winterhalter 02 9643 7270
Woodson Stoddart 1300 307 289